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Privacy Policy

Last updated: 27 July 2026

1. Introduction

SpinEmpire Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. We operate in accordance with applicable data protection principles, including those established by the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect personal data in the following categories:

  • Registration data: name, email address, date of birth, residential address, phone number
  • Identity verification (KYC): copies of government-issued ID, proof of address, and payment method documentation
  • Financial data: deposit and withdrawal history, payment method details (card numbers are not stored by us; payment processors handle this)
  • Technical data: IP address, browser type, device information, session timestamps
  • Usage data: game activity, betting history, bonus usage, login history
  • Communication data: records of live chat sessions, emails, and support interactions

3. How We Use Your Data

We process your personal data for the following purposes:

  • Account creation and authentication
  • Processing deposits and withdrawals
  • Verifying your identity as required by our licence obligations
  • Providing customer support
  • Enforcing our Terms and Conditions
  • Detecting and preventing fraud or money laundering
  • Complying with legal and regulatory obligations
  • Sending service-related communications (account notices, security alerts)
  • Sending promotional communications where you have consented

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR principles:

  • Contract performance: processing necessary to provide the casino services you have signed up for
  • Legal obligation: KYC, anti-money laundering, and regulatory compliance requirements
  • Legitimate interests: fraud prevention, platform security, and improving our services
  • Consent: promotional communications and non-essential cookies, where you have provided explicit consent

5. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse how the platform is used. Cookies used include:

  • Strictly necessary cookies: required for the platform to function; cannot be disabled
  • Analytics cookies: used to understand how players interact with the site; may be disabled
  • Marketing cookies: used to track referral sources and campaign performance; may be disabled

You can manage cookie preferences through your browser settings.

6. Third Parties

We share personal data with third parties only where necessary:

  • Payment processors (to handle deposit and withdrawal transactions)
  • KYC verification providers (to verify identity documents)
  • Game software providers (limited technical data required to deliver game content)
  • Regulatory and law enforcement authorities (where legally required)
  • Analytics and platform security providers

We do not sell personal data to third parties for marketing purposes.

7. Data Retention

We retain personal data for as long as your account is active and for a period after closure as required by our regulatory obligations. KYC documents and financial records are typically retained for a minimum of 5 years following account closure in line with anti-money laundering regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your personal data (subject to legal retention requirements)
  • Right to restrict processing: request that we limit how we use your data in certain circumstances
  • Right to data portability: request a copy of your data in a machine-readable format
  • Right to object: object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us via live chat or email support through the platform.

9. Security

We implement appropriate technical and organisational measures to protect your personal data. The platform uses 128-bit SSL encryption across all pages. Access to personal data is restricted to authorised personnel only.

Despite these measures, no system is completely secure. If you suspect a data breach affecting your account, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on the platform. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

11. Contact

For data protection inquiries, contact SpinEmpire support via live chat or the email address provided in your account.

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